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Hikvision & EZVIZ Employees Raise Money for Children’s Cancer Center

July 17, 2017

Hikvision & EZVIZ Employees Raise Money for Children’s Cancer Center

 

Donations help provide treatment for children diagnosed with cancer at the Jonathan Jaques Children's Cancer Center in Long Beach,California
 

CITY OF INDUSTRY, Calif.—July 18, 2017—Employees of Hikvision USA Inc., the North American leader in innovative video surveillance products and solutions, and its consumer-focused subsidiary, EZVIZ Inc., proudly sponsored a child in the 32nd annual Torch Run, an annual fundraiser for the Jonathan Jaques Children's Cancer Center (JJCCC) in Long Beach, California.
 

The Hikvision/EZVIZ team raised money for the JJCCC, which enabled the company to sponsor a Torch Run participant. All funds will go directly to support JJCCC’s work to treat and support children diagnosed with cancer and their families.
 

Each Torch Run participant “holds a torch as they run,walk, are carried, or are wheeled the 400 yards until passing the torch to the next waiting patient,” according to the JJCCC. Hikvision and EZVIZ employees received recognition for their sponsorship at the event, which took place on June 11. JJCCC announced that this year’s event raised $216,000 for the center.
 

Miki Barr, EZVIZ senior digital marketing manager, spearheaded Hikvision/EVIZ fundraising efforts. Miki has a personal connection to JJCCC. Her husband, Michael Barr, is a 40-year cancer survivor who was diagnosed with non-Hodgkin Lymphoma at the age of 6. At the time, there was no JJCCC. Michael’s pediatric oncologist, Jerry Finklestein, M.D., saw the need for a specialized program. After the loss of a courageous patient, Jonathan Jaques, Finklestein worked with the Jaques family to found the JJCCC at Miller Children’s Hospital in Long Beach, Calif.
 

“The participation of companies like Hikvision and EZVIZ in the Torch Run is so important to the success of JJCCC,” said Michael Barr. “As a childhood cancer survivor myself, I wanted to give back to the community and to the center that saved my life and help other children in need. This is why I dedicate my time by serving on the board at the JJCCC and volunteer to help raise money that directly provides patients with cancer and serious blood diseases and their families with the programs and services to meet their medical, emotional, scholastic and social needs from the time of diagnosis to treatment and beyond.”
 

JJCCC at Miller Children's & Women's Hospital Long Beach cares for children and families facing a diagnosis of cancer and blood-related disorders like sickle cell disease. No child is ever turned away because of lack of insurance or inability to pay for care.
 

“Corporate social responsibility is a key part ofHikvision culture,” said Alex Asnovich, director of marketing for Hikvision. “JJCCC does amazing work on behalf of children and their families. We are really proud to be a part of the Torch Run and to give back to the community in this way.”
 

About Hikvision

Hikvision is the world’s leading supplier of video surveillance solutions. Featuring the industry’s strongest R&D workforce, Hikvision designs, develops, and manufactures standard- and high-definition cameras, including a variety of IP cameras, analog cameras, and cameras featuring the latest in high-definition analog technology. Hikvision’s product suite also includes digital video servers, hybrid and standalone DVRs, NVRs, and other elements of sophisticated security systems for both indoor and outdoor use. 

 

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Martha Entwistle

Senior Manager Strategic Communications, Hikvision USA Inc.

martha.entwistle@hikvision.com

 

The Barr family – Miki, Michael (a 40-year cancer survivor) and their son Adriaan – celebrating Hikvision/EZVIZsponsorship of a JJCCC child in need at the recent annual Torch Run.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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