Hikvision and Holmes Security Improve Restaurant Efficiency

August 30, 2017

Integrator Holmes Security Systems installs Hikvision camera at North Carolina dining establishment

A security camera provided by Hikvision USA Inc., the North American leader in innovative, award-winning video surveillance products and solutions, was installed by Holmes Security to help Spinner’s Pizza in Fayetteville, NC to improve efficiency.



Established in 1999, Spinner’s Pizza is a popular restaurant with a dedicated following and a very busy lunch crowd. Owner Spero Poulos thought of using a “Pizza Cam” to streamline operations during their busiest times. “Holmes Security had installed Hikvision cameras for security in and around the restaurant. We decided, why not use it for the service efficiency and accuracy?” said Poulos. 


Requirement: Full Coverage of Pizza Buffet with Kitchen Monitor 

The restaurant owner needed to improve efficiency. The combination of a camera with a kitchen monitor “keeps the staff from running to the buffet just to check what needs to be cooked.” Poulos noted that when staff members leave the kitchen they’re “invariably stopped by customers and friends that want to chat. That can slow down the replenishment process,” said Poulos.  


Solution: HD 1080P Video over Existing Analog Cabling

Spinner’s analog and IP hybrid system includes mini domes, bullets and turret cameras. Holmes Security recommended and installed the Hikvision DS-2CE56D5T 1080p Turbo HD-TVI Turret camera for the buffet to deliver HD quality over the existing coax cabling. The turret camera is positioned to capture the entire line of pizzas on the buffet.

“We’re able to keep the buffet full at all times. When someone is on a tight lunch break the last thing you want them to do is wait for food. With the Hikvision camera in place, they no longer have to,” said Poulos. 

The Pizza Cam enables the operation to be run from the kitchen monitor with no downtime.


Results: Greater Efficiency and Improved Operations 

“Heat tolerance was a big consideration based on the camera’s position in relation to the buffet itself.  The specs showed that the Hikvision camera’s operating temperature range was 22 below to 140 degrees Fahrenheit, so we knew it could withstand the heat,” Dave Foster, sales and marketing manager for Holmes Security, told Hikvision.     

Holmes Security is a 109-year old, family-owned company based in Fayetteville, NC. They use Hikvision cameras because “we have found over time that Hikvision provides higher quality, is easier to install, program and maintain. Tech support is great and the software is consistent as well. Plus, we have great reps and a great rapport with Hikvision personnel,” said Foster. 

Holmes Security positioned the camera to the upper right of the buffet to capture the entire line of pizzas. Spinner’s kitchen staff can now see the entire buffet from a monitor in the kitchen allowing the chefs to stay ahead of customer demand. 

Poulos adds that he gets “comments all the time about what a great idea it is. The customers especially like the fact that they don’t have to wait for new pizzas to be placed on the buffet.”



Spinner’s Pizza is delivering a better experience to its customers by keeping its buffet stocked with fresh pizza. Monitoring the Hikvision Turbo HD-TVI Turret camera from the kitchen improved efficiency since staff does not have to run out to the food line to check the status. The system allows servers to concentrate on serving. The Hikvision Pizza Cam delivers ease of operations for the restaurant staff, owner and patrons. 

“Our strength in the field is the partnership among Hikvision, our integrators and their customers, collaborating together to find innovative ways to solve real-world problems,” said Alex Asnovich, director of marketing for Hikvision. “Spinner’s Pizza is a great example of applying our technology to achieve business results in a retail restaurant environment.”


IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 

Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.

Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.


Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.





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