83 Percent of Consumers Stop Spending at a Business after Security Breach or Hack

November 6, 2018

Hikvision Outlines Password Tips, Cybersecurity Best Practices

Hikvision Outlines Password Tips, Cybersecurity Best Practices


New research from secure payment provider, PCI Pal, found that 83 percent of consumers stop spending with a business for a few months following a security breach or hack at that business, according to an article in Security magazine.

The study also found that 21 percent of consumers will not return to a business after a security breach. Perception of cybersecurity at a given company also influences consumer behavior. Forty-five percent of respondents said they spend less money with brands that appear to have insecure data practices, according to the article.

“While security breaches are not new, US consumers’ attitudes towards them seem to be changing significantly—with the vast majority of Americans now reporting that trust in security practices (or lack thereof) influences not just where, but also how, and how much they spend,” said James Barham, COO at PCI Pal, in the article.

Barham added, “What’s really interesting is how consumers are increasingly questioning data security practices. Sixty-one percent know they should check a company’s security process and 28 percent say they question businesses directly or research how they safeguard consumer data. This suggests a real change in how consumers prioritize privacy and security.”

Click here to read the entire article.

Hikvision’s cybersecurity director, Chuck Davis, has penned a number of blogs offering tips to develop and remember complex passwords, avoid malware by identifying phishing emails, and other cybersecurity best practices to reduce the risk of security breaches and other cyber threats. Click this link for more from Hikvision’s cybersecurity blogs.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

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The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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