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April 13, 2021
Join us on Friday, April 16 at 10 a.m. PST/1 p.m. EST for Hikvision’s technology webinar on its “Retail Solutions.”...
April 07, 2021
Join us on Friday, April 9 at 10 a.m. PST/1 p.m. EST for Hikvision’s technology webinar on its “Commercial Building...
March 31, 2021
Join us on Friday, April 2 at 10 a.m. PST/1 p.m. EST for Hikvision’s technology webinar on its “K-12 Education...
February 08, 2021
Join the Webinar on Friday, Feb. 12 about the Economical Temperature Screening Terminal   We’ve added a new brochure...
February 01, 2021
Join us on Friday, Feb. 12 at 1 p.m. EST /10 a.m. PST for Hikvision’s technology solutions webinar “Economical...
January 01, 2021
As we usher in a new year, Hikvision would like to wish you a happy and healthy celebration. We are grateful to our...
December 24, 2020
Hikvision would like to extend its wishes for a healthy and happy holiday season for you and your family. It has been...
November 10, 2020
Join us on Friday, Nov. 13 at 10 a.m. PST/1 p.m. EST for Hikvision’s “Density Monitoring Solutions,” a technology...
October 21, 2020
Hikvision Regional Sales Manager New Jersey Sherwin Xing helps organize school supplies for a backpack kit building...
October 06, 2020
Join us this Friday, Oct. 9 at 10 a.m. PST/1 p.m. EST for a Hikvision technology webinar, “Walkthrough Metal Detector...
May 01, 2020
Part of Hikvision’s ‘National Solutions Webinar Series’   Join us on Friday, May 8 at 10 a.m. PST/1 p.m. EST for...
April 20, 2020
Join us on Friday, April 24 at 10 a.m. PST/1 p.m. EST for Hikvision’s “Extreme Lighting Conditions and Solutions”...
April 13, 2020
Join us on Friday, April 17 at 10 a.m. PST / 1 p.m. EST for a webinar about Hikvision security solutions for the...
March 25, 2020
Get a sneak peek at Hikvision’s ISC West Lineup with our new webinar series. It kicks off with the webinar, “PanoVu...
March 20, 2020
Hikvision will Feature Its Security Technology, Vertical Industry Solutions, Cybersecurity Initiatives and Corporate...
March 18, 2020
Visit us at the upcoming 2020 Indian Gaming Tradeshow & Convention, where Hikvision will be showcasing security...
March 11, 2020
The 5th annual Mission 500 Hockey Classic raised $14,000 CAD, according to an article in SP&T News. This year’s...
February 27, 2020
The need for standards, the role of privacy and educational resources are some of the topics Hikvision senior director...
February 18, 2020
Hikvision Canada is a “Hall of Fame” sponsor and participant in the 5th annual Mission 500 Hockey Classic for the...
February 13, 2020
Hikvision Offers Affordable High Resolution Technology Solutions for the Gaming Industry   Join Hikvision at the World...
February 04, 2020
Check out Hikvision’s extensive product highlights at ISC West, which takes place March 17-20, 2020 at the Sands Expo...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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