Reset

Events

May 07, 2019
The 2nd annual Cyber: Secured Forum being held in Dallas July 29-31, 2019 has announced speakers, according to an...
May 02, 2019
Hikvision employees and partners network during the annual Partner Celebration at ISC West 2019 at Tao Beach Las Vegas...
April 26, 2019
Hikvision launched its “Focused On Your Success” marketing campaign at ISC West 2019. Highlighting our diverse and...
April 18, 2019
  Hikvision Canada Inc. is a National Sponsor of the upcoming Security Canada Ottawa conference being held at the...
April 12, 2019
The preliminary agenda for the 2nd annual Cyber: Secured Forum being held in Dallas July 29-31, 2019 has been released...
April 08, 2019
Hikvision will Unveil its 2019 Marketing Campaign at ISC West, ‘Focused On Your Success’   Join Hikvision at ISC West...
April 01, 2019
Hikvision’s exhibit booth featuring innovative technology, product presentations, prizes, and an invitation-only...
March 29, 2019
Integrators Can Learn More About Thermal Technology at ISC West ‘Thought Theater’ Presentation at Hikvision Booth...
March 26, 2019
Clark Northcott, Hikvision Canada distribution sales manager, and his wife (center) attend the Starlight Canada gala...
March 22, 2019
  Hikvision Canada Inc. is a national sponsor of the upcoming Security Canada East convention, being held at the...
March 13, 2019
Hikvision to Showcase DarkFighter, PanoVu Panoramic Cameras, and TurboHD technology, Vertical-Focused Solutions in ISC...
March 01, 2019
Hikvision to Display DarkFighter, PanoVu Panoramic Cameras, and TurboHD technology, Vertical-Focused Solutions in ISC...
February 22, 2019
Cybersecurity Director to Speak on Network Segmentation, Protecting Systems from Vulnerabilities   Hikvision will...
February 19, 2019
  Hikvision Canada Inc. is a “Hall of Fame” sponsor for the 4th annual Mission 500 Hockey Classic, an annual...
February 14, 2019
Hikvision Sponsors Race, Hosts Team to Participate and Raise Funds   Mission 500 has opened registration for its 10th...
February 05, 2019
Hikvision to Sponsor TechSec Solutions 2019, Integrator-Focused Technology Conference   Hikvision North America is a...
January 11, 2019
Hikvision Partners with Intel Augmented Reality Challenge for ‘Retail Orphan Initiative,’ Offers Prizes for Winning...
January 10, 2019
SIA Opens Registration for 2019 Cyber: Secured Forum   The Security Industry Association (SIA) opened registration for...
December 21, 2018
Hikvision SNG 2018 Event Sponsor   The Security Industry Association (SIA) announced details for its 2019 Securing New...
December 18, 2018
Hikvision’s ISC East Exhibit Booth Bustled with Customer Meetings and Partner Activity   The Security Industry...
December 13, 2018
Hikvision Cybersecurity Director to Present on Cyber Best Practices, Protecting Systems from Vulnerabilities at PSA...
December 04, 2018
Hikvision Cybersecurity Director to Speak at PSA TEC 2019 on Cybersecurity Best Practices, Protecting Security Systems...
November 21, 2018
On Thursday, Nov. 22, families across the U.S. will honor the Thanksgiving holiday with food and celebration, sharing...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . If you don’t agree to these terms, you may not download or use any of those materials.

If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).