Hikvision Casino Security Solutions Meet Industry Demands, Protect Game Integrity

August 14, 2019

Hikvision HikWire blog article Gaming Brochure

Hikvision has released a new brochure that overviews its security solutions for casino gaming to meet industry demands and protect casino game integrity.

All gaming institutions are vulnerable to internal and external threats. Industry security challenges include upgrading video and image quality without down time in the casino, complying with regulatory requirements that vary from state to state, and improving security for patrons in the casino and throughout the hotel.

“I like to say that we improve ‘the vision in your eye,’ referring to casino surveillance room, and we do this in many ways. Our 4K at 30 frames per second (fps) technology coupled with our H.265+ compression merges the best security solutions with the world of gaming. Offering innovative solutions at the right price for industry is a huge win, and our new gaming brochure clearly outlines our solutions and how they can support operations in that environment,” said Scott Bartlett, Hikvision’s gaming business development manager. Previously, Bartlett spent more than 27 years running an integration business that specialized in gaming, and he has completed work in hundreds of casinos in North America and around the world.

Hikvision technology provides a wide-range of options including higher resolutions to help surveillance operators identify card suits and chip denominations; analytics that enable identification of advantage players, banned players, unwanted guests and criminals; and specialty solutions that provide clear video and images in poor lighting or zero lighting conditions. Other solutions include:

  • Hikvision’s proprietary H.265+ video compression technology that enables storing high resolution, high-frame rate video using 40 to 60 percent less bandwidth, providing a cost-effective solution for greater storage needs.
  • Ease of large-scale video monitoring to identify 86’d patrons, black book members, and self-exclusions through facial recognition technology.
  • Hikvision’s TurboHD (HD over Coax) solution for upgrading to HD video with minimal to no down time in the casino by leveraging existing analog cables. TurboHD cameras can be installed at the same locations as existing analog cameras and can operate at distances of up to 1,200 feet at 30 fps.

Hikvision gaming solutions are outlined in more detail in the new brochure. Visit this link to download your copy: “HIKVISION: Sure Bet Solutions for Gaming.”


IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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