Hikvision to Feature Retail Analytics, Thermal-Optical DeepinView Thermal Cameras and HikCentral at 40th Annual RLPSA Conference

July 22, 2019

Hikvision HikWire blog article 40th Annual RLPSA Conference

Hikvision will feature its loss prevention and retail-focused security solutions at the upcoming 40th annual RLPSA (Restaurant Loss Prevention and Security Association) conference, taking place August 4-7, 2019 at the Renaissance hotel in Nashville.

Hikvision offers a wide-range of retail analytics such as queue monitoring to meet customer service expectations, people counting cameras for sales conversion and staffing metrics during peak service hours, and heat mapping to identify high traffic areas for marketing optimization. These analytics, coupled with point-of-sale integration, marry video footage with register exception-reporting to provide a robust set of useful analytics for full-service and quick-service restaurants.

In booth #329 in the exhibit hall, the Hikvision team will display the DS-2CD7126G0/L-IZS Indoor Varifocal Queue Detection Dome Camera, which provides high definition output and includes deep learning technology for queue detection and video analysis to manage queues for wait and dwell times. The camera provides statistics on the number of people queueing up, as well as the wait times for each line. Reports are generated and can be used to increase queue efficiency. This camera also offers H.265+ video compression and supports DarkFighter and 140dB LightFighter technology.

The Hikvision DS-2TD1217-x/V1 Thermal-Optical DeepinView Network Turret Camera will also be showcased in the exhibit booth. This Thermal-Optical DeepinView thermal camera comes equipped with highly sensitive thermal and optical sensors and a graphical processing unit (GPU) to run the video content analytics for features such as: line crossing detecting, intrusion detection, region entrance/exit with vehicle filtering, temperature exception, early warning fire prevention, advanced fire detection, and cigarette smoking detection.

Hikvision’s centralized management system (CMS), HikCentral, enables management of a single restaurant or multiple locations from a centralized software system, accessible via desktop or smart device anywhere you have an Internet connection. A fully scalable system, HikCentral provides long-term sustainability and supports management of cutting-edge analytics such as vehicle detection, people counting, and point-of-sale integration. This robust platform meets the needs of budget-conscious retailers.

Visit Hikvision at booth #329 in the RLPSA exhibit hall to learn more about our restaurant security solutions.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

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The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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