Hikvision Launches IP Video Intercom Apartment Door Station with 120-Degree Angle of View HD Surveillance Camera

July 23, 2018

IP Video Intercom Helps Reduce Security Concerns, Improve Visibility Hikvision Launches IP Video Intercom Apartment Door Station with 120-Degree Angle of View HD Surveillance Camera

IP Video Intercom Helps Reduce Security Concerns, Improve Visibility


Hikvision North America has launched its IP Video Intercom Apartment Door Station with an HD surveillance camera featuring a 120-degree angle of view and access control features, providing excellent performance and visibility to help reduce security concerns for apartment buildings and other commercial properties.

The Hikvision DS-K3002-VM Apartment Door Station IP video intercom system has a 14-button keypad panel with touch design. Hikvision NVR integration allows for alarm notifications, and event recordings and playback using the local monitor interface. IP intercom simplifies installation by eliminating many cabling requirements associated with analog, and effectively using an Internet connection to deliver crisp video and images.

Hardware features of the door station include a 3.5-inch color LCD screen, an HD camera with a 120-degree angle of view, video brightness detection, visible supplemental lighting during calls, and wide dynamic range that allows users to see clearly. Up to 2,500 access cards can be stored in the system.

Other features include H.264 video compression, built-in Mifare card reader, ability to call up to 999 tenants over an IP network, and call answering and door unlock capability using the indoor station or the Hik-Connect smartphone app. The product also supports external card readers over Wiegand or RS-485 and supports secure modules over RS-485.

For more information about Hikvision surveillance solutions, and ways to improve image quality and reduce security concerns, visit us online. For more information about the Apartment Door Station, click here.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . If you don’t agree to these terms, you may not download or use any of those materials.

If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).