Hikvision Offers Surveillance System Health Monitoring with Seagate’s SkyHawk™ Health Management Tool

August 10, 2018

Hikvision is now providing an added layer of protection, prevention and recovery to its surveillance systems with Seagate’s SkyHawk™ Health Management (SHM) tool when using Skyhawk HDDs (hard disc drive) 4TB and above with Hikvision GUI 4.0.

SkyHawk™ Health Management in the SkyHawk HDD is designed to actively protect surveillance footage for Hikvision systems with I-series NVRs running GUI 4.0. The SkyHawk™ solution monitors operating conditions and recommends preventive actions such as temperature and vibration control to extend system longevity.

“Hikvision was the first manufacturer to implement Seagate’s SkyHawk™ Health Management tool using Hikvision’s NVR GUI 4.0 to ensure surveillance system health. Our R&D team worked closely with Seagate to develop and test reliability and performance, a joint effort that resulted in the successful integration of our technologies,” said Doug Gray, Hikvision’s senior product marketing manager. Gray adds that Hikvision’s graphic user interface (GUI) 4.0 is packed with features and designed for ease of use. The SHM solution works with many Hikvision NVR options from Value to Pro Series.

SHM analyzes hundreds of performance parameters to determine hard drive health status. Sensors within the SkyHawk Health series hard drives, coupled with data analytics, enable users to have firsthand health information related to items such as temperature, shock, and vibration. Adaptive algorithms monitor critical drive health parameters related to overall performance and reliability, and recommends further diagnostics and backups if they are necessary. When drive status has been deemed deteriorated, the NVR may recommend backup to endure data availability. Optional Seagate® Data Recovery Services ensures data recovery in a secure environment in the event of a hard drive failure.

For more information about the advantages of the Seagate and Hikvision surveillance integration, visit this link to view the demo video.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

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The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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