Hikvision Solutions Support Loss Prevention & Marketing Optimization for Retailers this Holiday Season

December 5, 2019


Hikvision security solutions enable retailers to tackle safety and security, loss prevention, marketing and operational efficiency, offering innovative and affordable solutions to support retailers this holiday season. Shoplifters, internal theft, and safety issues such as slip and falls or acts of violence can all be addressed with video surveillance.

Solutions such as Hikvision’s compact mini dome and fisheye cameras enable retailers to blend security with store aesthetics, while achieving high resolution video and images. Hikvision’s 2 MP Covert Network Camera (DS-2CD6424FWD-20/E) is concealed inside a height strip, and accurately captures shoppers as they exit the facility. The IP camera is ideal for loss prevention, shrink reduction, inventory control, and crime reduction applications. Features include a nearly 80 degree viewing angle, smart video analytics, on-board SD card slot, plus audio and alarm inputs and outputs.

Our solutions for extreme lighting conditions include DarkFighter technology for clear, color images in low light conditions. Hikvision’s LightFighter technology delivers clear, high quality images in overexposed lighting conditions.

Hikvision’s TurboHD technology delivers HD video quality over existing cables to provide crisper images with a lower cost and less downtime than a typical IP upgrade.

Hikvision features a wide-range of retail-centric analytics including:

  • Queue monitoring to meet customer service expectations
  • Highly-accurate people counting cameras for sales conversion and staffing metrics during peak service hours
  • Heat mapping to identify high traffic areas for marketing optimization

These analytics, coupled with point-of-sale integration, marry video footage with register exception reporting

to provide useful business data.

HikCentral, Hikvision’s Central Management System (CMS), is a robust software platform that enables central management of a single or multiple store locations from a single interface. This solution can reduce travel time and costs by allowing loss prevention managers to view stores remotely from their laptop or smartphone.

Hikvision NVRs paired with H.265+ video compression technology can enable longer storage of videos, up to 90 days or more, reducing liability exposure.

Click these links to download our retail solutions brochure and our HikCentral brochure

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

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The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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