Hikvision System Integrator Mission Protection Systems Wins SSI SAMMY Award for Hikvision Thermal Application, Recognized for Best ‘Integrated Installation of the Year’ at ISC West 2019

April 11, 2019

Hikvision System Integrator Mission Protection Systems Wins SSI SAMMY Award for Hikvision Thermal Application, Recognized for Best ‘Integrated Installation of the Year’ at ISC West 2019

Susan Smith, director of sales and marketing for Hikvision integrator Mission Protection Systems and Hikvision regional sales manager Chris Haun pose with the Sammy Awards.


Hikvision system integrator, Mission Protection Systems, won an SSI SAMMY Award at ISC West 2019 for its installation of Hikvision thermal cameras at the Newark, Calif.-based facility of Mission Linen Supply, a linen, and uniform service provider. The award was announced on Tuesday, April 9 at the Security Sales & Integration (SSI) 24th annual SAMMY Awards, which honor dealers and integrators for their sales, marketing, business and installation excellence, and was held at the Venetian Resort Hotel Casino in Las Vegas.

Mission Protection Systems was recognized with the SAMMY Award for the best ‘Integrated Installation of the Year’ for the small to mid-sized company category for its installation of seven Hikvision thermal network bullet cameras at the Mission Linen Supply Newark facility. Thermal cameras were placed strategically to monitor the interior and perimeter of the laundry sacks in areas with the highest risk of overheating. Equipped with a reliable temperature alarm and an advanced fire detection algorithm, Hikvision thermal cameras provide temperature and fire monitoring around the clock, even when the plant is closed.

“Mission Protection Systems is excited to be honored with the SAMMY award for our work. The unique, customized Hikvision thermal camera application for temperature and fire detection at Mission Linen Supply required a team effort to meet the precise needs of the client and to ensure asset protection. To be recognized for such an innovative installation is truly rewarding,” said Susan Smith, director of sales and marketing for Mission Protection Systems.

As temperatures start to rise, the cameras detect temperature increases and trigger a relay at the intrusion alarm panel. This transmits a supervisory signal to an offsite central monitoring station hosted by Mission Protection Systems, who then calls Mission Linen Supply to notify them of the rise in temperature. At this stage, the customer can request that the monitoring station dispatch the fire department, as well as view the cameras remotely from their phones or computers.

To learn more about thermal applications, visit the Hikvision ISC West booth #18037 in the exhibit hall on Thursday, April 11 from 10 a.m. to 5 p.m., and Friday, April 12 from 10 a.m. to 3 p.m.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

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The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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