Reset

Hikvision USA Helps Kick Off Security Industry’s COVID-19 Relief Response

April 7, 2020

Hikvision HikWire blog article COVID-19 Relief Response

Hikvision partners with Mission 500, commits $5,000 for meals for children and families in need

 

Hikvision USA today announced it is donating $5,000 to help kick off the Security Industry’s COVID-19 Relief Response project, organized by Mission 500.

Mission 500, a non-profit organization that works with the security industry to serve the needs of children and communities in crisis, has partnered with Feeding America, the largest domestic hunger-relief organization, with the goal of providing “one million meals” to families in need across the U.S.

Hikvision’s donation will be used as matching funds for the first $5,000 donated to the project.

Please click here to learn more about Mission 500’s “Million Meal Challenge” and to make a donation.

Hikvision is always happy to partner with Mission 500 and it is pleased to work with Feeding America for the first time. For every $1 donated, Feeding America is able to provide 10 meals to families through its network of 200 foodbanks. 

“The COVID-19 crisis has created unprecedented uncertainty. With schools closed and many people out of work, hunger is a dire problem in our communities,” said Marianne Chew, Hikvision USA Director of Marketing. “Working together, we can make a difference. Hikvision USA is very grateful to have the opportunity to work with Mission 500, Feeding America, and others in the security industry to support children and families in need,” she added.

Ken Gould, Chairman of the Board, Mission 500 said that the security industry has repeatedly shown its collective strength. “Hikvision’s donation to this initiative will provide 50,000 meals to children and families across the US, and Hikvision is inviting the people and companies in the industry to match this, as the first step in reaching the one million meal mark.”

Every year Hikvision employees participate in numerous Mission 500 volunteer events including the Security 5/2K, the Puerto Rico service trip where Hikvision employees helped victims of Hurricane Maria rebuild their homes, and kit building events for Title 1 school children in Connecticut and Florida.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . If you don’t agree to these terms, you may not download or use any of those materials.

If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).