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Hikvision’s Back to Business Solutions: Social Distancing, Touch-Free Entry & Exit, Temperature Pre-Screening, and Mask Detection

August 20, 2020

Hikvision HikWire blog article Back to Business

Hikvision has a lineup of solutions that help organizations get back to business safely. Solutions include density control and social distancing, touch-free entry and exit, temperature screening from a safe distance, and mask detection.

Our Back to Business solutions support business in the new normal. They include:

  • Density Control and Social Distancing: Hikvision’s Dual-Lens People Counting Density Cameras can facilitate social distancing. Our indoor and outdoor models accurately count people, track occupancy, and measure distance between people. Find out more at this link.
     
  • Touch-Free Entry and Exit: Our DS-K1T671TM-3XF Temperature Screening Terminal* is an access control device integrated with high accuracy temperature screening. It can quickly measure skin-surface temperature and notify the user about abnormal temperature readings from a safe distance of 0.98 to 6.5 ft. (0.3 to 2 m). Learn more here.
     
  • Temperature Pre-Screening from a Safe Distance: Using our Temperature Screening Terminal referenced above, or using our line of highly accurate thermographic cameras that include bullets, turrets, and handheld models, skin-temperature screening is simple with our easy-to-operate cameras. Learn more here about our range of temperature screening solutions.
     
  • Mask Detection: Our new Temperature Screening Terminal with Mask Detection integrates access control with high accuracy temperature screening for improved safety and security. Click this link to watch a video of the product in action.

Check back soon to see the launch our official “Back to Business” webpage detailing all of our solutions.

 

 

*Disclaimer: Hikvision USA Inc. products depicted herein are not FDA approved medical devices and are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease. When configured correctly, the Hikvision products discussed herein can identify elevated human skin-surface temperature relative to a sample population.

*Disclaimer: Hikvision’s Thermographic Cameras are designed for immediate detection and preliminary screening of elevated skin-surface temperature in high-traffic areas. When measuring core body temperature, please verify through the use of clinical measurement devices and/or by consulting a medical professional. Hikvision’s Thermographic Cameras must be used in accordance with local laws and regulations.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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