Hikvision’s Online Tools Offer Resources for Security Systems, Specific Products & Accessory Selection for Dealers and End Users

January 21, 2021

Hikvision HikWire blog article Online Tools Offer Resources for Security Systems

Find Hikvision Solutions for Vertical Industries, Applications and More


The Hikvision website has a broad collection of easy-to-access online resources to help dealers and end users identify security systems, specific products, and accessories for vertical industries, application types and more. This includes flyers and brochures available to download for use in presentations or proposals, as well as our accessory selector tool and solutions webpages.

The brochure section of the Hikvision website has several promotional materials that outline comprehensive Hikvision security systems for specific industries such as banking, education, retail, commercial real estate and quick service restaurants. It also hosts several solution overviews for products like ColorVu, Access Control and HikCentral. You can access and download a PDF of Hikvision brochures at this link.

As the pandemic fueled a greater need for temperature screening and mask detection, we created a dedicated section of our brochures page for highly accurate temperature screening in specific industries. These include vertical markets such as casinos, hospitals and manufacturing, and several others. Easy-to-operate Hikvision temperature detection solutions help organizations protect people and assets, while reducing risk. Thermographic camera solutions also facilitate quick temperature pre-screening of employees, visitors, customers and vendors before they enter your business. View Hikvision’s temperature screening industry brochures here.  

For simple solution overviews, Hikvision has developed flyers for several vertical industries and products. Flyers cover multiple industries including casino gaming, cannabis and assisted living facilities, providing a concise introduction to Hikvision products that directly address challenges facing that specific industry. Information on our ColorVu technology, Wi-Fi doorbell, and popular PTZ models are also available in the flyer section. Visit the Hikvision Flyer webpage at this link.

Solutions Webpages
To drill down into comprehensive systems for specific industries, applications, and safe business operation post-pandemic, our solutions webpage has numerous benefits summaries, recommended products, videos and much more. It’s currently divided into three sections:

  • Solutions by Industry
  • Solutions by Application
  • Back to Business Solutions: Touch-free entrance/exit, temperature screening, and mask detection are among several solutions featured in this section

You can find the solutions webpage easily on Click on the “Solutions” header on the righthand side of our website menu, noted in the screenshot below.

Hikvision Website Solutions Webpages

Other highlights include the Hikvision online Cybersecurity Center and the Product Selector and Accessory Selector tools. Take a moment to explore our website and all the resources available for partners and customers.


Disclaimer: Hikvision’s Thermographic Cameras are designed for immediate detection and preliminary screening of elevated skin-surface temperature in high-traffic areas. When measuring core body temperature, please verify through the use of clinical measurement devices and/or by consulting a medical professional. Hikvision’s Thermographic Cameras must be used in accordance with local laws and regulations.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . If you don’t agree to these terms, you may not download or use any of those materials.

If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).