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October 10, 2018
Hikvision Takes Proactive Approach to Cybersecurity   In “How Can SMBs Keep Up with Cybersecurity Risks?” Security...
October 09, 2018
Hikvision Offers Cybersecurity Tips to Reduce Security Concerns   Three financial institutions—Desjardins Group,...
October 08, 2018
October is National Cybersecurity Awareness Month (NCSAM), and Hikvision USA Inc. is pleased to join with the...
October 04, 2018
Hikvision Provides Cybersecurity Resources for Partners, Steps to Avoid Malware, Security Breach   New research by...
October 03, 2018
Hikvision Offers Cybersecurity Tips to Prevent Malware, Cyberattacks   New research uncovered that a lack of close...
October 02, 2018
Hikvision Offers Cybersecurity Insights for Integrator Partners   In “How Security Integrators Can Enhance Their...
September 27, 2018
Hikvision Offers Cybersecurity Programs and Tips for Integrator Partners   In the article, “Cybersecurity...
September 25, 2018
Hikvision Offers Tips to Avoid Malware from Phishing   In the Security magazine article, “The Biggest Email Security...
September 24, 2018
HikCentral Will Be The Centerpiece Of The Hikvision Showroom             Hikvision will showcase new technology and...
September 19, 2018
Hikvision Offers Tips to Prevent Malware, Cyberattacks   A survey by Forrester Consulting found that more than half of...
September 18, 2018
Hikvision to Showcase Surveillance Technology, Cybersecurity, in ISC East Exhibit Hall   The Security Industry...
September 17, 2018
Hikvision Offers Tips for Passwords, Cybersecurity   A Rutgers University study explored why people frequently forget...
September 12, 2018
Hikvision Offers Cybersecurity Insights   In the Security magazine article, “Cybersecurity, Information Security,...
September 11, 2018
SIA Announces Keynotes for Securing New Ground 2018; Hikvision Sponsors Event   SDM magazine reported that the...
September 04, 2018
  In the article, “Smart Home Cyber Security: What dealers need to know to keep their customers cyber secure,” SDM...
August 28, 2018
Hikvision Cybersecurity Director Offers Tips to Prevent Malware, Cyberattacks   In the Security Sales &...
August 22, 2018
Hikvision Director of Cybersecurity Serves on SIA Cybersecurity Advisory Board   The Security Industry Association (...
August 20, 2018
Hikvision to Highlight Surveillance, Deep Learning and NVR Technology at GSX   ASIS International announced that its...
August 14, 2018
Hikvision Employee Awarded Previous SIA Scholarship Funds, Used for Cybersecurity Training   The Security Industry...
August 09, 2018
Hikvision Proactive About Cybersecurity, Aims to Reduce Security Concerns and Risk of Security Breach In the piece, “...
August 08, 2018
Hikvision Proactive About Cybersecurity, Aims to Reduce Security Concerns   The IBM Study, “2018 Cost of a Data Breach...
August 01, 2018
Hikvision Focuses on GDPR Compliance, Reducing Security Concerns and Risk of Security Breach   According to an article...
July 26, 2018
Hikvision Initiatives Expand Cybersecurity Offerings for Partners, Help Reduce Security Concerns A FICO survey...
July 23, 2018
Hikvision to Highlight Benefits of H.265+ Compression Technology, Cybersecurity Initiatives at Cannabis Trade Show  ...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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