Join Hikvision at NRF 2020 for Retail-Centric Technology Showcase Featuring People Counting, Time and Attendance, and Camera Solutions to Support Loss Prevention and Deter Shoplifters

January 8, 2020

Hikvision HikWire blog article NRF 2020 Retail

Join Hikvision at NRF 2020 VISION: Retail’s Big Show, taking place at the Jacob Javits Center in New York City Jan. 12-14, 2020. Our team will be showcasing retail-centric security solutions including people counting technology, time and attendance, cameras that support loss prevention and deter shoplifters, in addition to our HikCentral CMS (central management system).

In Booth #561 in the exhibit hall our team will showcase retail-centric security solutions for loss prevention, marketing optimization and improved asset protection. Showcased solutions will include the Hikvision Outdoor Dual-Lens People Counting Camera DS-2CD6825G0/C-I(V)S, a specialized people counting camera that supports the separate counting of people entering, exiting, and passing by a given area. The camera combines basic event technology, such as motion detection and video tampering alarm, and people counting technology, such as height filtering.

Also on display at our booth will be the innovative DS-K1T50x video access control terminal, equipped with an HD camera (2 MP/1080p) and fingerprint recognition module (supporting 1:1 mode and 1:N mode). The DS-K1T50x Series supports multiple advanced technologies, including fingerprint recognition (DS-K1T500SF), for accurate and seamless access control. This can be paired with our award-winning Video Intercom Indoor Station DS-KH8350-WTE1, which features an 8.6 mm ultra-slim design, and a colorful 7" capacitive touch screen.

Visit Hikvision in the exhibit hall Booth #561 to learn more about the benefits of Hikvision’s retail technology.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

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The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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