Learn About Hikvision Retail Solutions on Our Friday, April 16 Webinar: Technologies to Support Loss Prevention, Video Evidence Management, and Enhance Marketing & Customer Experience

April 13, 2021

Hikvision HikWire blog article Retail Solutions Friday, April 16 Webinar: Technologies to Support Loss Prevention, Video Evidence Management, and Enhance Marketing & Customer Experience

Join us on Friday, April 16 at 10 a.m. PST/1 p.m. EST for Hikvision’s technology webinar on its “Retail Solutions.” Hikvision’s retail solutions help to deter theft and support loss prevention, making it easier to find and share video evidence when an incident occurs, and enhance marketing efforts with heat mapping and queue management.

Led by Hikvision learning and development manager, George Umansky, this webinar will give attendees an overview of Hikvision’s comprehensive solutions for all aspects of a retail shop or mall, including the front entrance, cash register, parking lots, loading docks, warehouses, and much more. Loss prevention and marketing solutions are only the beginning. Real-time notifications can deter shoplifters, density monitoring can support social distancing, POS-integration protects profits, and panoramic monitoring provides clear views of all aisles in a store for enhanced asset protection.

The webinar will cover our portfolio of solutions for retail, including:

  • 360-degree panoramic views for expansive parking lots and wide range views across a retail store using Hikvision’s PanoVu technology.
  • Improving customer experience by optimizing employee schedules based on peak shopping time, analyzing average line wait times, and receiving alarms and detailed reports using Hikvision’s Queue Management camera.
  • Growing revenue by understanding customer browsing patterns and dwell times at certain retail displays using heat-mapping technology and fisheye cameras.
  • Generating a range of benefits for specific needs using technologies such as access control, time & attendance, early fire detection with thermal cameras, and video management with HikCentral.
  • An all-in-one Public View Monitor (PVM) to display that a video surveillance camera is in use for added deterrence, to show density monitoring data for social distancing, and to display advertisements to garner customer attention for promotional items as they enter the store.

The webinar is free, but space is limited. Reserve your spot today for Hikvision’s Retail Solutions webinar at this link.


About George Umansky:
George Umansky is a Learning and Development Manager for Hikvision USA. He applies his extensive background of more than 20 years of technical training and education to deliver technical training, education, and develop instructional videos for the Hikvision team and external partners. With more than 24 years in the security and surveillance industry, including sales management, sales engineering, product management and product marketing, he applies his wide range of knowledge to teach others. Designated as a United States Air Force Certified Master Instructor, this award is designated by extensive training in Curriculum Development, Training Supervision, Instructional Systems Development, Student Counseling, Development of Training Objectives, Tests and Measurements, and more. He graduated with honors from the USAF Technical Training Instructor and Military Training Instructor courses.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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