New Study Finds Retailers Boosted Cybersecurity Early in 2020 to Address Potential Security Concerns & Vulnerabilities During the Holiday Season

January 7, 2021

Hikvision HikWire blog article New Study Finds Retailers Boosted Cybersecurity Early in 2020

Learn to Reduce Cybersecurity Vulnerabilities with Online Shopping Tips from Hikvision


A new study by Tripwire found that most retailers boosted cybersecurity preparations this year to reduce vulnerabilities related to heightened consumer online shopping. The precautions taken to address these potential security concerns were covered in the story, “Retailers ramp up security measures for 2020 Holiday Season.”

Tripwire surveyed more than 200 retail industry security professionals for the study. More than 60 percent of survey respondents confirmed that holiday season security preparations were started earlier than usual in 2020.

“The retail industry has certainly had to adapt to the challenges of 2020, particularly as COVID-19 has either prevented or discouraged consumers from in-store shopping. Because of this, retail organizations have had to make changes this holiday season—they’re starting earlier and expecting increased volume, along with increased risk to both consumers and retailers,” said Tim Erlin, Tripwire VP, in the article.

Study results also found:

  • More than half of respondents believe they are more prepared to respond to a security breach now than compared to a year ago.
  • 97 percent are “discovering IT assets automatically,” according to the article.
  • 35 percent of those surveyed are addressing vulnerabilities between 15 and 30 days of detection.

In a recent blog, Hikvision noted that online shopping increased by at least 75 percent in 2020. And, unscrupulous threat actors have targeted people’s COVID-related fears, resulting in more cyberattacks. The online shopping tips below can help you stay safe:

  • SECURE SHOPPING: Be sure the sites where you shop are using “https” to encrypt your traffic before you enter in any information. To do this, verify that the padlock on the upper left side of the URL bar is closed and not open.
  • PHISHING: Scammers and criminals will be sending phishing email to try and trick you into sharing personal or financial information. Do your best not to click on links in email, text messages or social media, but if you have to click to get the deal, be very careful to check the URL and make sure it is authentic before you log in.
  • PASSWORDS: Use strong, unique passwords for every account.

To reduce vulnerabilities when shopping online, read our full list of tips in this Hikvision blog: “Part 1, Secure Online Shopping: Insights from Hikvision’s Senior Cybersecurity Director to Reduce Security Concerns and Cyber Vulnerabilities.”


IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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