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Product Announcement

March 05, 2021
Gain durable security and clear views of visitors with Hikvision’s latest Vandal-Resistant Video Doorbell (DS-KB8113-...
February 26, 2021
Watch Video: Temperature Screening Access Control Terminal with Audible Reminders to Wear a Face Mask   Face masks are...
February 24, 2021
Front door security with access control plus clear views in low lighting come standard with Hikvision’s Video Intercom...
February 22, 2021
Select from Hikvision’s extensive portfolio of security cameras to protect your property perimeter and mitigate...
February 18, 2021
Wearing face masks are part of our daily lives. What if you could automate pre-screening of staff and visitors for...
February 16, 2021
Increase visibility into your video surveillance system and reduce costs with our newly created HikCentral software 32...
February 12, 2021
Wide Range of Hikvision Products and Configurations for Temperature Reading, Mask Detection, Health Questionnaire and...
February 10, 2021
The Hikvision 8 MP 42x Network IR Speed Dome DS-2DF8C842IXS-AELW(T2) enables you to view precise details across...
February 08, 2021
Join the Webinar on Friday, Feb. 12 about the Economical Temperature Screening Terminal   We’ve added a new brochure...
February 05, 2021
2nd Gen AcuSense Features Motion Detection 2.0 with Other VCAs for Added Precision   False alarms are a big security...
February 03, 2021
Hikvision’s 8 MP ColorVu Fixed Bullet Network Camera Provides Full Color, Even in Dim Lighting   Hikvision ColorVu...
January 29, 2021
What to know when evaluating temperature screening systems for your organization   Like it or not, temperature...
January 27, 2021
Hikvision ColorVu technology delivers crisp, full color images in complete darkness providing a cost-effective...
January 25, 2021
Hikvision’s LPR Systems Quickly Gather Vehicle Plate Data Using Several Key Steps   Being able to identify vehicles at...
January 21, 2021
Find Hikvision Solutions for Vertical Industries, Applications and More   The Hikvision website has a broad collection...
January 19, 2021
Hikvision’s second generation AcuSense cameras provide an affordable solution to help organizations reduce risk with...
January 15, 2021
Thermal Imaging Offers Several Key Features Including Advanced Detection Ability, Temperature Measurement, and...
January 11, 2021
Hikvision’s Facility Self Screening with Health Questionnaire provides a comprehensive solution with touchless...
January 08, 2021
Hikvision’s license plate recognition (LPR) technology enhances vehicle and parking entrance control systems by...
January 05, 2021
Hikvision’s ColorVu PT (pan, tilt) 4 MP camera provides vivid, 24/7 color images with greater coverage using its...
December 31, 2020
Hikvision’s highly popular DS-2TD1217B-3/PA Thermographic Turret Camera and DS-2TD2617B-6/PA Thermographic Bullet...
December 21, 2020
Retailers want to know which products and merchandise displays interest customers the most and promotional products...
December 18, 2020
This holiday season, view video and images in full color day and night with our latest 4 MP ColorVu PT (pan, tilt)...
December 16, 2020
Hikvision aims to deliver excellent customer support and make it easy for our valued partners to do business with us....

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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