Reset

Product Announcement

June 04, 2021
Hikvision has released a one-of-a-kind solar powered security kit. The Solar Powered 4G Network Camera Kit DS-...
June 03, 2021
Security equipment at your educational facility must deliver effective monitoring, visitor management, deterrence...
April 16, 2021
HeatPro Thermal Module Sees Through Bad Weather, Dense Foliage, Darkness, Smoke & Overexposed Lighting for 24/7...
April 15, 2021
Hikvision cameras now integrate with Eagle Eye Networks—the No. 1 worldwide provider in cloud surveillance—to deliver...
April 09, 2021
Gain high precision VCA detection, real time alarms, perimeter defense and fire prevention with Hikvision’s DS-2TD4137...
April 07, 2021
Join us on Friday, April 9 at 10 a.m. PST/1 p.m. EST for Hikvision’s technology webinar on its “Commercial Building...
April 01, 2021
Hikvision’s People Counting Density Cameras can facilitate social distancing and occupancy management in grocery...
March 25, 2021
Hikvision’s HeatPro Bi-Spectrum Thermal Series Cameras makes advanced protection simple. Equipped with dual thermal...
March 23, 2021
Join us on Friday, March 26 at 1 p.m. EST/10 a.m. PST for Hikvision’s “Health Questionnaire Solution,” a technology...
March 18, 2021
Each security scenario has specific requirements that must be met to address specific challenges and meet industry...
March 08, 2021
How Detecting Face Masks Can Enhance Safety and Mitigate Risk Wearing face masks is an integral part of daily life...
March 05, 2021
Gain durable security and clear views of visitors with Hikvision’s latest Vandal-Resistant Video Doorbell (DS-KB8113-...
February 26, 2021
Watch Video: Temperature Screening Access Control Terminal with Audible Reminders to Wear a Face Mask   Face masks are...
February 24, 2021
Front door security with access control plus clear views in low lighting come standard with Hikvision’s Video Intercom...
February 22, 2021
Select from Hikvision’s extensive portfolio of security cameras to protect your property perimeter and mitigate...
February 18, 2021
Wearing face masks are part of our daily lives. What if you could automate pre-screening of staff and visitors for...
February 16, 2021
Increase visibility into your video surveillance system and reduce costs with our newly created HikCentral software 32...
February 12, 2021
Wide Range of Hikvision Products and Configurations for Temperature Reading, Mask Detection, Health Questionnaire and...
February 10, 2021
The Hikvision 8 MP 42x Network IR Speed Dome DS-2DF8C842IXS-AELW(T2) enables you to view precise details across...
February 08, 2021
Join the Webinar on Friday, Feb. 12 about the Economical Temperature Screening Terminal   We’ve added a new brochure...
February 05, 2021
2nd Gen AcuSense Features Motion Detection 2.0 with Other VCAs for Added Precision   False alarms are a big security...
February 03, 2021
Hikvision’s 8 MP ColorVu Fixed Bullet Network Camera Provides Full Color, Even in Dim Lighting   Hikvision ColorVu...
January 29, 2021
What to know when evaluating temperature screening systems for your organization   Like it or not, temperature...
January 27, 2021
Hikvision ColorVu technology delivers crisp, full color images in complete darkness providing a cost-effective...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . If you don’t agree to these terms, you may not download or use any of those materials.

If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).