Putting Blogger Anti-Hikvision Rhetoric in Perspective

May 16, 2017

Where do you get your news and facts? Do you trust your sources? Where does one turn to get accurate facts without hyperbole? We all should be asking ourselves these questions today, when fake news, distorted information and pretend-to-be-media folks are trying to influence the public for the sake of personal gain.

In pursuit of financial gain and clicks, the self-proclaimed “security industry video surveillance information” blogging site devotes many hours and lots of space to negative posts, unfair commentary and false accusations about Hikvision. Does the online blogger devote 100 percent of his time to writing tabloid-style headlines and sensationalist anti-China rhetoric?

Roving Turret of Disparagement and Denigration

It seems that way. But, while Hikvision is undoubtedly its favorite target of late, this is a site that has always trafficked in nefarious insults and innuendo. Hiding behind a keyboard, the tabloid’s staff takes unfounded potshots at our entire industry, bullying one company at a time. It is cyberbullying, and it is a cyberattack on hard-working people. The online blog is a roving turret of disparagement and denigration aimed at good, hard-working people and businesses.

Hikvision and our competitors in the security industry contribute significantly to the North American economy and we’re dedicated to the safety and security of the communities we serve, the same very communities our own employees, colleagues and their families chose to make their home. It’s difficult to fathom what’s behind the security scandal scribe’s perpetual bitter rage at responsible people and companies in the security industry. There is no doubt to many in the industry that this blogger is spreading political hogwash, amateur business commentary, fuzzy facts, and promoting hatred, prejudice, and fear.

A Distraction From Serious Threats

The blogger describes his site’s lofty standards and sacrificial service to the security industry, but he’s really just serving his avaricious and ideological goals. Truth is, he serves up slop that amounts to nothing more than a distraction. In post after petulant post, the site’s scribe and “undisclosed” readers work themselves up into a frenzy about outlandish manufacturer conspiracies.

The paranoid headlines would be comical if not for one thing: We in the security industry are dealing with very, very serious issues. Terrorism and crime in our communities are real threats. We wonder why the blogger—who purports to be so consumed with concern—does not share or acknowledge security manufacturers’, integrators’ and end users’ greatest concerns—terrorism and crime in our communities. Instead, he chooses to distract manufacturers with his pursuit of financial gain and efforts to fulfill his delusions of grandeur. The distraction is a real danger to the entire industry.

Sole Source of Fake News and Distortion About Hikvision

The blog is the sole source of fake news and distortion about Hikvision. An Internet search for negative and inaccurate reports about Hikvision will yield one source: the online scribe’s “articles.” Examine any other false reports and discover they are generally based on the tabloid site’s sensationalist “articles.” The blogger actively seeks out opportunities to be quoted, with the goal of damaging our company’s reputation and our employees’ and partners’ livelihood. There’s no doubt this requires a major financial investment and/or incentive.

Paparazzi and Unethical Tactics

Donning a “media” badge at industry events does not mean that the online site adheres to standard journalistic practices. To the contrary, the scribe behaves like paparazzi in its “information-gathering” tactics. Fortunately, the attempts tend to be obvious and clumsy. The blogger regularly uses others to make obvious email and social media inquiries with Hikvision employees. Recently, the blogger used a fake name “Bob Jones from Isolated Supplies” in repeated calls where he badgered Hikvision tech support workers about his sensationalist headlines. Because “Bob Jones” was so obviously not interested in technical support, “Bob Jones” was quickly flagged as a fake caller. Recordings of “Bob Jones’” calls are now used for training purposes.

The blogger has used these tactics against many in the security industry. His business appears to be financially dependent upon efforts to divide the security industry, and on relentless attempts to discredit honest people and businesses.

This is absolutely unethical, and a further distraction from our focus on fighting terrorism and crime.

Hardworking People and Businesses Will Prevail

Cowardly attacks may win some clicks in the short term, but as a business strategy it’s ultimately a fool’s errand. A tabloid-inspired blog is no match for the determination and dedication of those who work in our industry.

It’s important to put the blogger’s anti-everything rhetoric in perspective. Hikvision, our competitors in this industry, our integrators and our technology partners are searching for the best security solutions and, more importantly, our key goal is to combat terrorism, safeguard people, property and assets, and to make the world a safer place. The hardworking people and businesses will prevail.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 

Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.

Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.


Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.





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