Turnkey Temperature Screening & Mask Detection Solutions to Help a Diverse Range of Organizations Maintain Safe Operations

February 12, 2021

Hikvision HikWire blog article Turnkey Temperature Screening & Mask Detection Solutions to Help a Diverse Range of Organizations Maintain Safe Operations

Wide Range of Hikvision Products and Configurations for Temperature Reading, Mask Detection, Health Questionnaire and Centralized Reporting


Even with a vaccine, organizations are still seeking ways to ensure safe and secure operations that protect staff and visitors. Our collection of solutions includes the Hikvision Walkthrough Metal Detector with temperature screening capabilities, a touch-free access control terminal featuring mask detection with skin-temperature reading, and a mobile handheld thermographic screening camera, and more. The variety of Hikvision products were designed to meet the needs of a diverse range of private businesses, restaurants and grocers, commercial buildings, manufacturing facilities, as well as schools and campuses, hospitals and more.

The core of Hikvision’s back to business portfolio includes four main solution categories with several configurations available to customize each application:

  1. SKIN-TEMPERATURE READING SOLUTIONS: These products offer instant screening for abnormal temperatures in less than one second, contactless measurement from a safe distance, and are easy-to-operate. Products encompass a wide range of camera form factors, a Temperature Screening Terminal with Access Control, and our Walkthrough Metal Detector with Built-in Temperature Measurement to scan for abnormal temperature and prohibited devices.
  2. MASK DETECTION SOLUTIONS: Automated mask detection can help end users assess and deny entry to people who are not wearing a mask. Comprised of a variety of options, you can select a conventional camera with a DeepinMind deep learning NVR, a temperature screening camera, or an access control solution with built-in temperature screening and mask detection. HikCentral CMS is an optional software that can be paired with each configuration to support remote reviewing and reporting.
  3. DENSITY CONTROL FOR SOCIAL DISTANCING: Social distancing is still our current reality and using Hikvision’s People Counting Density Cameras to automate individuals entering and exiting a facility can help with enforcement and reporting. Single and multi-door solutions paired with the I-series NVR can help regulate flow of customers without having to conduct manual headcounts. And the HikCentral multi-door solution provides real-time business intelligence reports. 
  4. TOUCHLESS ACCESS CONTROL SCREENING & HEALTH QUESTIONNAIRE: Install an all-in-one screening terminal with access control, mask detection and temperature screening. It can also host a touch-free customizable health questionnaire with visitor badge printing capability (configured from HikCentral). Advise your clients to skip pen-and-paper reporting in favor of centrally stored health, visitor and temperature screening data in HikCentral.

Explore the Hikvision Back to Business webpage to learn about our broad selection of products designed to meet the rapidly changing needs of today’s marketplace.


*Disclaimer: Hikvision’s Thermographic Cameras are designed for immediate detection and preliminary screening of elevated skin-surface temperature in high-traffic areas. When measuring core body temperature, please verify through the use of clinical measurement devices and/or by consulting a medical professional. Hikvision’s Thermographic Cameras must be used in accordance with local laws and regulations.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . If you don’t agree to these terms, you may not download or use any of those materials.

If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).