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Changing Passwords on IP Cameras

Changing Passwords on IP Cameras

When choosing a password for an IP camera, choose one that is not easily guessed by others. We recommend complex passwords that contain uppercase and lowercase characters, numbers, and special characters such as @, #, $ etc.

The newest versions of firmware will generate a popup message prompting you to change the password when logging into an IP camera with a default password. If you are using the new firmware and you do see this popup message, Press OK, and skip to step #3 in the instructions below.

To change the password on an IP camera:

  1. Log into the camera using Internet Explorer or Firefox web browsers with the current administrator password. If prompted to install the plugin (or to allow the plugin to run), follow the prompt to proceed with the password changing procedure.
  2. After logging into the camera, go to the Configuration tab. In this tab, go to Basic Configuration then Security.
  3. Choose the desired user and click on the Modify button. A Modify User window will appear.
  4. Enter the new password. Below the new password field an assessment bar will indicate the password strength. You should create a strong password.
  5. After entering the new password, confirm the password by re-entering it in the confirm field.
  6. Click OK.


Click here to see a video tutorial on the above steps.


Changing Passwords on DVRs and NVRs

When choosing a password for a DVR or NVR, choose one that is not easily guessed by others. We recommend complex passwords that contain uppercase and lowercase characters, numbers, and special characters such as @, #, $ etc.

The newest versions of firmware will generate a popup message prompting you to change the password when logging into a DVR or NVR with a default password. If you are using the new firmware and you do see this popup message, Press OK, and skip to step #3 in the instructions below.

To change the password of a DVR/NVR:

  1. Log into the DVR/NVR using the current administrator password.
  2. Go to Main Menu, and then go to System Configuration.
  3. From the sub-menus on the left click User. This will display all the user accounts currently enrolled in the DVR/NVR.
  4. Choose the desired user and click the Edit icon, which looks like a Pencil.
  5. Enter the current password in the Old Password field, then place a checkmark in the Change Password checkbox.
  6. Enter the New password. Next to the Password field an assessment bar will indicate the password strength. You should create a strong password.
  7. After entering the new password, confirm the password by re-entering it in the confirm field.
  8. Please make sure not to alter the User’s MAC address or User’s IP address fields. These settings will restrict access to the unit.
  9. Click OK.


Click here to see a video tutorial on the above steps.


FURTHER ASSISTANCE
If you need further assistance with changing passwords, technical bulletins, or related downloads, please contact Hikvision USA Technical Support at 909-612-9039 (phone) or techsupport.usa@hikvision.com (email). For Hikvision Canada Technical Support, call 855-655-9888.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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