Brochures | Hikvision Canada | The world’s largest video surveillance manufacturer
Reset

Brochures

Please be aware that Hikvision products are region-specific and regionally supported. If you have purchased your Hikvision products from an online source or unauthorized distributor, they may not be compatible with the North American region’s firmware and are considered to be “gray market” product. If your camera has “CH” in the serial number, you are most likely using a “gray market” product. Updating the firmware from this site can lead to several complications in those cameras, up to and including camera failure. Restoring a “gray market” product to its original condition is a factory process and will result in a Chinese interface. As Hikvision warranty is void in this case, you must rely on the dealer for any service, support, and warranty of the “gray market” product. If you have any questions or concerns about the official status of your Hikvision distributor, please contact Hikvision USA Customer Service at csr.usa@hikvision.com.

 

 

 

Please read and understand all the rights and limitations stipulated in this License Agreement for using SDK, Demo, Driver, Client software, Keyboards, Decoders and Encoders, NVR’s, DVR’s, Tribrid Digital Recorders, Turbo HD Kits, IP Kits, Network Cameras, Value Express Series, Value Plus Series, Value Series, Performance Series, Mobile Surveillance, Smart Pro Series, Smart series, IP Video Intercom, Access Control (hereinafter referred to as “the Agreement”). You need to check and accept all the clauses of this Agreement. The software or documentation shall not be downloaded and installed on your computer unless you accept the clauses of this Agreement totally. Once clicking “accept” button, namely, you sign to accept all the clauses of the Agreement. You need to check and accept all the clauses of this Agreement. The software or documentation shall not be downloaded and installed on your computer unless you accept the clauses of this Agreement totally.