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Hikvision NVR/DVR Password Reset Update

August 10, 2017

Hikvision NVR/DVR Password Reset Update

August 10, 2017

To Our Valued Partners,

This update is intended to clear up any misunderstandings stemming from an Aug. 9 online report of a so-called Hikvision “security code” being “cracked” via a security-code generating software program. The report cited that in order to reset the password in devices using firmware v3.4.50, the user must physically operate the reset menu with a mouse through the recorder’s local HDMI/VGA output.

Today, the user can reset a Hikvision recorder by contacting Hikvision Tech Support. The customer must answer the validation questions and generate the device code. Authorized Hikvision Tech Support will then provide a reset code to verified user. 

Below is a history of Hikvision password recovery mechanism, which includes some details about how we have improved the process over the past several years. 

  • Before 2015, Hikvision had a tool available to generate the security code for users who lost or forgot the password for their recorder. The tool enabled users to utilize SADP/4200 to plug-in the code to reset recorders. 

    • It is very important to note that the only two ways to reset a recorder password were: 1.) Through SADP/4200 and within the same local network, or 2.) To physically operate the reset menu with a mouse through the recorder’s local HDMI/VGA output. Either way, this reset cannot be done via the Internet. 

  • In April 2015, Hikvision introduced a new recovery mechanism, which provided an enhanced encrypted key that needed to be exported from the device by SADP/4200. The ability to physically operate the reset menu with a mouse through the recorder’s local HDMI/VGA output was maintained. We want to emphasize that cannot be done via the Internet; it has to be local through a mouse connected to the recorder. 

  • In October 2016, starting with the Hikvision DVR v3.4.80 and NVR v3.4.90, the local physical reset menu was also removed. At this time, Hikvision introduced the GUID key password recovery process. o The GUID encrypted key can be exported to provide user to reset the password only to the device. The GUID key is dedicated to the device; it cannot be used on any other device. o The GUID key expires after one use. The GUID key is not valid if the device has change the admin password since the exported of key. 

Below is the list of the firmware version supporting new password recovery mechanism: 

 

Models

Support enhanced encrypted version

DVR

F Series Turbo DVR: DS-71/7200HGHI-F

v3.1.10 build 150909 and later

F Series Turbo DVR: DS-71/72/73/8100HQHI-F/N DS-72/73/76/81/9000HUHI-F/N DS-7200HUHI-F/S

v3.4.0 build151201 and later

SH Series Turbo DVR: DS-71/72/73/8100HGHI-SH DS-71/72/73/81/9000HQHI-SH

v3.1.6 build150427 and later

Traditional DVR

v3.1.4 build150430 and later

NVR

I/K/E Series: DS-76/77/8600NI-Ix(/P) DS-76/77/8600NI-Kx(/P) DS-76/77/8600NI-Ex(/P)

v3.3.0 build20150328 and later

.-ST and -SP Series: DS-76/7700NI-ST DS-76/7700NI-SP

v3.3.4 build20150715 and later 

 

Should you have any questions about password reset procedures, please contact your Hikvision representative or Hikvision Tech Support at techsupport.usa@hikvision.com

By setting high standards for product security and following the strict guidelines of reputable outside sources, Hikvision is committed to the utmost quality and safety of its products. We encourage our partners to take advantage of the many cybersecurity resources Hikvision offers, including the Hikvision Security Center which has detailed information about the Hikvision Network and Information Security Lab, third-party and internal testing, and videos. 

Hikvision North America

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

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