Unauthorized Distributors Policy


Hikvision USA sells products only through authorized distributors. We value our industry partners and are proud of the relationships we have developed to help expand the use of our innovative technology products and solutions. These authorized distributors have committed to serve as a link in the Hikvision USA value chain by providing excellent pre- and post-sale customer service including full firmware and sales engineering support.
Unfortunately, not every distributor advertising Hikvision products has been authorized by Hikvision USA to advertise or sell those products. We warn potential customers against purchasing these “gray market” products from unauthorized distributors. Unauthorized distributors may be selling counterfeit, used, or damaged product. Much of the products sold by unauthorized distributors have been altered with modified firmware. Since this means that it is no longer in original factory condition, Hikvision warranty is void, per company policy. 

We warn potential customers against purchasing from unauthorized distributors. Purchasing through authorized Hikvision USA distributors ensures that you receive the benefits of technical support, project registration, dealer loyalty programs and advance replacement of any camera, recorder, monitor, video server, or software, in addition to Hikvision USA's full warranty. Additionally, products purchased through authorized distribution partners have additional features and capabilities that distinguish the North American offering. 


The list of authorized partners can be found here
If you have any questions or concerns about the official status of your Hikvision distributor before your purchase, please contact Hikvision USA Customer Service at to confirm their authorized status.
Thank you for your continued support of our industry-leading video surveillance products.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . If you don’t agree to these terms, you may not download or use any of those materials.

If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).