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Unauthorized Distributors Policy

 

Hikvision USA sells products only through authorized distributors. We value our industry partners and are proud of the relationships we have developed to help expand the use of our innovative technology products and solutions. These authorized distributors have committed to serve as a link in the Hikvision USA value chain by providing excellent pre- and post-sale customer service including full firmware and sales engineering support.
 
Unfortunately, not every distributor advertising Hikvision products has been authorized by Hikvision USA to advertise or sell those products. We warn potential customers against purchasing these “gray market” products from unauthorized distributors. Unauthorized distributors may be selling counterfeit, used, or damaged product. Much of the products sold by unauthorized distributors have been altered with modified firmware. Since this means that it is no longer in original factory condition, Hikvision warranty is void, per company policy. 

We warn potential customers against purchasing from unauthorized distributors. Purchasing through authorized Hikvision USA distributors ensures that you receive the benefits of technical support, project registration, dealer loyalty programs and advance replacement of any camera, recorder, monitor, video server, or software, in addition to Hikvision USA's full warranty. Additionally, products purchased through authorized distribution partners have additional features and capabilities that distinguish the North American offering. 

 

The list of authorized partners can be found here
 
If you have any questions or concerns about the official status of your Hikvision distributor before your purchase, please contact Hikvision USA Customer Service at csr.usa@hikvision.com to confirm their authorized status.
 
Thank you for your continued support of our industry-leading video surveillance products.

Please read and understand all the rights and limitations stipulated in this License Agreement for using SDK ,Demo,Driver,Client software, and any other documentation and software of Hikvision DS-1000KI Keyboard,DS-100XKI RS485 series Keyboard, DS-400xMDI series Matrix decoding card, DS-40xxHCI/HSI/HCSI series compression card, DS-6000HCI series DVS, DS-6100HCI/HCI-ATA series DVS, DS-6101HFI-IP series DVS, DS-7xxxHI series embedded DVR, DS-8000HCI/HFI/ HTI/ HFI-S/HCI-S series DVR, DS-2CCXXX series Camera (hereinafter referred to as “the Agreement”). You need to check and accept all the clauses of this Agreement. The software or documentation shall not be downloaded and installed on your computer unless you accept the clauses of this Agreement totally. Once clicking “accept” button, namely, you sign to accept all the clauses of he Agreement.You need to check and accept all the clauses of this Agreement. The software or documentation shall not be downloaded and installed on your computer unless you accept the clauses of this Agreement totally.