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Please be aware that Hikvision products are region-specific and regionally supported. If you have purchased your Hikvision products from an online source or unauthorized distributor, they may not be compatible with the North American region’s firmware and are considered to be “gray market” product. If your camera has “CH” in the serial number, you are most likely using a “gray market” product. Updating the firmware from this site can lead to several complications in those cameras, up to and including camera failure. Restoring a “gray market” product to its original condition is a factory process and will result in a Chinese interface. As Hikvision warranty is void in this case, you must rely on the dealer for any service, support, and warranty of the “gray market” product. If you have any questions or concerns about the official status of your Hikvision distributor, please contact Hikvision USA Customer Service at csr.usa@hikvision.com.

Hikvision provides essential tools for our customers to promote operational and installation efficiency by shortening time spent on project planning, deployment and maintenance. From selecting products, choosing the right lens, calculating storage & bandwidth, configuring devices, to backing up & playing back recorded files, Hikvision tools are designed to ease the daily job for our dealers, A&Es, system integrators and installers.

Batch Configuration for Mac

Software Name： Batch Configuration for Mac 1.0.0.4

Software Size：18.7MB

Software Description：

The Batch Configuration software can be used to configure the parameters of one or many devices, such as network, user, and exception parameters. And the software also provides other functions, like wiper control, editing password, restoring default settings, and batch upgrading.

Attention: Supprt Mac OS 10.10 and above version

User Manual：Batch Configuration 1.0 mac64 user manual

Download：Download

Batch Configuration Tool

Software Name：Batch Configuration Tool 3.0.3.8

Software Size：64.3MB

Software Description：The Batch Configuration software can be used to configure the parameters of one or many devices, such as network, user, and exception parameters. And the software also provides other functions, like wiper control, editing password, restoring default settings, and batch upgrading.

User Manual: Dowload

Download：Download

 

Format Converter

Software Name：Format Converter v4.1.0

Software Size：31MB

Software Description：Allows users to convert video from Hikvision products to different video formats.

Download：Download

HikDesign Tool

Software Name：HikDesign Tool v. 1.0.1.5 build 09172019

Software Size: 99.3 MB

Software Descriptiion:

The Hik Design Tool helps surveillance system designers make designing easier. Designer like you will be able to drag and drop Hikvision products to the drawing, e.g., network camera, NVR and switch, or analog camera and DVR. Then interconnect the devices using appropriate transmission media, assigning IP addresses, and configure parameters. The Hik Design Tool will notify the designer if the connection is wrong or if the system exceeds the device capacities. The tool also keeps detailed device specifications for reference, you don’t have to go back to the datasheets. When finished, the Hik Design Tool can export a topology drawing, an equipment list, and storage requirements.

Download：Download

Hikvision Tools

Software Name：Hikvision Tools 1.2.1.2

Software Size：54.5MB

Download：Download

 

Hikvision Views Apps

Software Description：A mobile application for a smartphone, the Product Selector Tool allows the user to easily search and find Hikvision products based on several different variables such as: form factor, channel number, resolution, special function, and more. Use Hikvision Views to find, search and compare all Hikvision products. Available for download at Apple App Store or Google Play.

 

Install Hikvision Views How To

Apple IOS Android-Googleplay

 

 

Hik_MFPlugins

Software Name：Hik_MFPlugins V6.2.1.2

Software Size：5MB

Software Description：Media Foundation player plug-in is a COM component developed based on Microsoft® Media Foundation® technology, and it can be used to extract, analyze and decode digital video/audio signals from Hikvision devices. Users can playback Hikvision format media files and streams via standard players such as Windows Media Player.

The OS has been tested: win7/8/8.1 32/64 bit，Server 2008 R2, Server 2012.

Download：Download

Lens Selection tool

Software Name：Lens Selection tool 2.0.4.1

Software Size： 87 MB

Software Description： Lens Selection tool 2.0.4.1 build 03132020

Lens Selection

The lens selection tool helps the surveillance system designer to visualize the field of view for Hikvision cameras with different resolutions and focal lengths when mounting at different heights and angles. The tool can separate ranges of pixel density per m or ft into colored zones. The zones identify which items can be recognized by an AI camera, the human eye, subject behavior, or are out of range for proper identification. Import feature allows designer to place camera on an actual map or floor plan.

Download：Download 

 

MAC USSC Web Video Plugin (for DVRNVR)

Software Name：Mac USSC Web Video Plugin for NVR/DVR v3.0.6.12

Software Description： Mac USSC Web Video Plugin for NVR/DVR v3.0.6.12 

Download：Download

Mac USSC Web Video Plugin for NVR/DVR

Software Name：Mac USSC Web Video Plugin for NVR/DVR v3.0.5.43

Software Size：3.65MB

Software Description：

 Mac USSC Web Video Plugin for NVR/DVR v3.0.5.43

Download：Download

MAC Web Component For IP Cameras

Software Name：MAC Web Component For IP Cameras v3.0.6.12

Software Size：3MB

Software Description：

This Mac web components plug-in allows users to live view Hikvision IP cameras via a web browser on Mac OS.

Download：Download

Panoramic Player

Panoramic Player v1.1.0

Download

 

Remote Backup

Software Name：Remote Backup V3.0.0.301

Software Size：46.9MB

Software Description: Remote Backup software can back up the video files stored in the device and save the video files to the local disk. You can add the devices to the software and configure the backup settings. Then you can start backup manually, or set backup schedule and the backup will start automatically according to the schedule.

Download：Download

SADP

The Search Active Device Protocol (SADP) tool detects Hikvision devices on the local area network and facilitates device activation and basic network settings modification of one or more devices at once. SADP now provides four methods for resetting a forgotten password including the newly added GUID Mode and Security Question Mode. SADP is an excellent tool for activating and troubleshooting Hikvision network devices.

Windows Version
   Download Installer：sadp.3.0.4.3.win32.exe (34.7 MB)
   User Manual：SADP user manual (1.04 MB)

SADP for Mac OS

Search Active Devices Protocol software is user-friendly and installation-free online device search tool for Mac OS. It searches online devices within your subnet and displays the information of the devices.Using the software, you can also modify the basic network information including IP address, subnet mask, gateway, etc.
Attention: Supprt Mac OS 10.10 and above version.

Software Version
   Download Installer：SADP for Mac OS 64-bit (17.8 MB)
   User Manual：SADP 1.0 Mac user manual (1.04 MB)

 

Storage and Network Calculator

Software Name：Storage and Network Calculator

Release note: Download

Storage and Network Calculator

The integrated storage and network calculator helps surveillance system designers grasp an idea of the amount of bandwidth that will be generated by a number of cameras with the same or different configurations. In addition to bandwidth, the calculator allows designers to input hard drive space to calculate the recording time or input the recording time to determine the required space.

Storage and Network Calculator

Thermal Design Tool

Software Name：Thermal Design Tool

Software Size：67MB

Software Description:

Thermal Design Tool is a graphical drawing application that helps you to design surveillance solution with multiple Hikvision thermal products. You can search and select a desired product to draw system diagram with product shapes. You can also edit the device quantity according to the actual needs. After the diagram is completed, you can export the diagram.

User Manual: How to use Thermal Design Tool

Download：Download

VSPlayer for Mac OS

Software Name：VSPlayer for Mac OS V2.0.0.4

Software Size：15.8MB

Software Description：This free media and video stream player is specifically designed to work on Mac OS. It provides an intuitive, easy-to-use interface to play digital media files. The VSPlayer for Mac OS supports various audio and video formats, offers advanced features, and is extremely customizable. The player is available in English and Chinese.

User Manual：Vsplayer 2.0 mac64 user manual

Download：Download

VSPlayer for Windows

Software Name：VSPlayer V 7.4.3

Software Size：37.6MB

Software Description：A video stream player for Hikvision products that allows users to play and edit recorded video files and Real Time Streaming Protocol (RTSP) live view.

User Manual：Vsplayer 7.4 win32 user manual

Download：Download

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

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