Hikvision lance une téléassistance cybersécurité

octobre 23, 2017

Hikvision Amérique du Nord affermi son engagement envers la cybersécurité en offrant une téléassistance dédié à la cybersécurité

 

CITY OF INDUSTRY, Californie - 23 octobre 2017 - Hikvision USA Inc., chef de file nord-américain reconnu pour ses solutions et produits novateurs de surveillance vidéo, a annoncé aujourd'hui  le lancement d'une téléassistance cybersécurité qui offrira un soutien direct lié aux problèmes de cybersécurité aux intégrateurs, clients et partenaire technologique de Hikvision.

 

Hikvision encourage ses partenaires à mettre à jour tous leurs appareils avec la dernière version du micrologiciel.  « La mise à jour du micrologiciel est un moyen efficace qui protège votre équipement contre les cyberattaques et élimine les vulnérabilités connues.  Les mises à jour du micrologiciel sont disponibles sur le site internet de Hikvision  », a souligné Chuck Davis, directeur de la cybersécurité à Hikvision en Amérique du Nord.

 

Les partenaires peuvent contacter directement le service d’écoute cybersécurité de Hikvision en composant le 626-723-2100 ou la ligne d'assistance technique générale au 866-200-6690 ensuite en appuyant sur la touche numéro 5.

 

Un soutien cybersécurité peut également être fourni par courriel à techsupport.ca@hikvision.com. Hikvision prend la cybersécurité au sérieux et prend des mesures nécessaires afin de s'assurer que ses produits répondent aux normes de l’industrie de la sécurité.

 

« La cybersécurité est la première priorité de Hikvision », a affirmé Jeffrey He, président de Hikvision USA Inc. et Hikvision Canada Inc. « L'innovation et la recherche et le développement sont intégraux aux développements technologiques, et aux améliorations continues que nous apportons à la cybersécurité. Avec ce service téléphonique, nous solidifions notre engagement à sécuriser davantage nos produits. »

 

À propos de Hikvision

Hikvision est le plus grand fournisseur mondial de solutions de vidéosurveillance. Composé de la plus grande équipe de recherche et de développement, Hikvision est spécialisée dans la conception, le développement, la fabrication d’une gamme complète de caméras standard et haute définition, incluant une variété de caméras IP, caméras analogiques et des caméras à la fine pointe des dernières technologies analogiques HD. La société propose une importante gamme de produits qui s’étend aux serveurs de vidéos numériques, des DVR autonomes et hybrides, des NVR, ainsi que d’autres composants des systèmes de sécurité sophistiqués, pour usages intérieurs et extérieurs. Hikvision s’engage à offrir des produits de plus haute qualité et sécurité ainsi qu’encourage ses partenaires de profiter des nombreuses ressources en cybersécurité conçues par Hikvision, y compris le Centre de sécurité Hikvision.

 

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Martha Entwistle

Gestionnaire principale en communication stratégique

Hikvision USA Inc.

IMPORTANT! Ce modèle nécessite un logiciel non standard. N'installez pas de logiciel standard (par exemple, v.4.1.xx) sur ce modèle. Cela endommagerait définitivement votre système. Vous devez utiliser le logiciel personnalisé v.4.1.25 à partir de la page du produit iDS-9632NXI-I8/16S

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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