Communiqués de Presse

septembre 14, 2016
ORLANDO, Florida – September, 13, 2016 – Hikvision USA Inc., the North American leader in innovative, award-winning...
août 31, 2016
Hikvision USA Inc., le chef de file nord-américain reconnu et primé pour ses produits innovants de TVCF et de...
août 27, 2016
Hikvision Canada lance son site Internet localisé August 27, 2016   MONTRÉAL, Québec – Le 30 août 2016 –...
août 18, 2016
  Il nous fait plaisir d’annoncer que Hikvision a récemment obtenu une marge de crédit pour un montant de 20 milliards...
juin 07, 2016
  City of Industrie, Californie, 7 avril 2016 - Hikvision USA, chef de file nord-américain des produits de...
avril 07, 2016
    City of Industrie, Californie, 6 avril 2016 – Hikvision® USA, chef de file nord-américain des produits de...
avril 06, 2016
        City of Industry, Californie, 5 avril 2016 - Hikvision USA, chef de file nord-américain des produits de...
avril 06, 2016
  City of Industry, Californie, le 4 avril 2016 - Hikvision® USA, un important fournisseur en Amérique du Nord de...
mars 31, 2016
  City of Industry, Californie, 31 mars 2016 - Hikvision USA, chef de file nord-américain des produits de...
mars 28, 2016
  City of Industry, Californie, 29 mars 2016 - Hikvision USA, chef de file nord-américain des produits de...
février 19, 2016
  City of Industry, Californie, 18 février 2016- Hikvision® USA, chef de file nord-américain des solutions et des...
février 17, 2016
  Montréal, Québec, le 16 février 2016 - Hikvision Canada, chef de file mondial des solutions et des produits...
janvier 26, 2016
City of Industry, Californie, le 28 janvier 2016 - Hikvision USA, chef de file nord-américain en matière de produits...
janvier 05, 2016
    CITY OF INDUSTRY, Californie, 4 janvier 2016 - Hikvision® USA inc., le principal fournisseur en Amérique du Nord de...
décembre 21, 2015
    City of Industrie, Californie, le 21 décembre 2015 - Hikvision® USA inc., un important fournisseur en Amérique du...
octobre 21, 2015
  City of Iindustrie, Californie, 22 octobre 2015 –Hikvision® USA inc., chef de file nord-américain des solutions et...
septembre 29, 2015
  Ville d’Industry, Californie – Le 28 septembre 2015– Hikvision USA Inc., le chef de file nord-américain de solutions...
septembre 22, 2015
  City of Industry, Californie, 22 septembre 2015 – Hikvision USA, chef de file nord-américain des produits et...
septembre 14, 2015
  Ville d’Industry, Californie – Le 14 septembre 2015– Hikvision USA, le chef de file nord-américain de solutions et...
septembre 10, 2015
  Ville d’Industry, Californie – Le 10 septembre 2015– Hikvision USA, le chef de file nord-américain de solutions et...
juillet 30, 2015
    28 juillet 2015 – City of Industry, Californie - Hikvision®, Hikvision®, un important fournisseur mondial de...
juillet 17, 2015
La société occupe actuellement le premier rang dans toutes les catégories d’équipement, y compris les caméras réseau et...
juillet 05, 2015
  City of Industry - 2 juillet 2015 – Hikvision USA, principal fournisseur en Amérique du Nord de produits et...

IMPORTANT! Ce modèle nécessite un logiciel non standard. N'installez pas de logiciel standard (par exemple, v.4.1.xx) sur ce modèle. Cela endommagerait définitivement votre système. Vous devez utiliser le logiciel personnalisé v.4.1.25 à partir de la page du produit iDS-9632NXI-I8/16S

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

En téléchargeant et en utilisant des logiciels et autres matériels disponibles sur ce site, vous acceptez d'être lié par les Conditions Générales d'Utilisation de HIKVISION. Si vous n'acceptez pas ces conditions, vous ne pouvez télécharger aucun de ces documents. Si vous êtes d'accord sur votre entreprise, vous déclarez et garantissez que vous avez le pouvoir de lier votre entreprise aux Conditions Générales d'Utilisation . Vous déclarez et garantissez également que vous avez l'âge légal de la majorité dans la juridiction dans laquelle vous résidez (au moins 18 ans dans de nombreux pays).