Hikvision Vertical Expertise Delivers Custom Surveillance Solutions to Canada

décembre 13, 2017


Hikvision has vertical-focused experts who consult with ends users, A&Es, dealers and distributors on tailored surveillance solutions for industries such as critical infrastructure, retail, and regional markets such as Canada.

HikWire sat down with Jason Guthrie, Hikvision’s business development manager for Canada end users, to discuss trends and how Hikvision is delivering customized security solutions for this important market segment.

HikWire: Tell us about your role.

Jason Guthrie: As the business development manager for all verticals in Canada, my role is to ensure market leaders are aware of the Hikvision brand. Our goal is to understand their security priorities, challenges and develop these organizations as strategic partners with Hikvision.

HikWire: What is unique about the Canada market?

Jason Guthrie: Canada has four major business centers in Montreal, Toronto, Calgary and Vancouver. Decision-making tends to be centralized and there is a concentration of companies headquartered in the greater Toronto area.

Healthcare funding is unique, because 70 percent of patient care and capital funding in Canada is financed by the government, in comparison to 46 percent in the US. In Canada, tax dollars pay for healthcare provided to every Canadian citizen. Cost is very important to healthcare end users, as they are required to balance budgets and meet high-level healthcare standards.

HikWire: What verticals are you focused on and what Hikvision solutions cater to those verticals? 

Jason GuthrieEducation, healthcare, retail and BOMA (building owners and managers) are key vertical markets in the region. Hikvision’s TurboHD video surveillance technology offers customers up to 5MP resolution while using their current coax cabling infrastructure, allowing them to improve video quality with a cost-conscious budget. Hikvision’s DarkFighterX low light video surveillance technology delivers full color video and images in low light to 0.001 lux. This technology is great for any organization looking for clear video footage, even when it is dark.

HikWire: What are the security trends that will drive decisions in 2018?

Jason GuthrieThere’s a lot of interest in deep learning technology. Hikvision is developing many deep learning vertical market applications that help with people counting, crowd control, entry/exit management, traffic and vehicle management, license plate recognition and more. Accurate human detection, face detection and recognition, and behavioral analysis are all improvements created by Hikvision’s application of deep learning technology.

IMPORTANT! Ce modèle nécessite un logiciel non standard. N'installez pas de logiciel standard (par exemple, v.4.1.xx) sur ce modèle. Cela endommagerait définitivement votre système. Vous devez utiliser le logiciel personnalisé v.4.1.25 à partir de la page du produit iDS-9632NXI-I8/16S

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The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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