Delivering Success in Today's Retail Environment


  • 01

    Store Entrances/Exits:

    LightFighter camera technology allows for clear visibility and excellent video quality, even in harsh sunlight and high contrast conditions.

  • 02

    Server Room and Cash Room:

    Ultra-low light cameras with DarkFighter technology capture highly sensitive areas. Access control can restrict access to servers, cash rooms, and other sensitive areas.

  • 03

    Sales Floor:

    High megapixel fisheye cameras provide wide-area surveillance across open floor plans.

  • 04

    Stock Rooms/Deliveries:

    High resolution cameras paired with edge analytics provide detailed content for shipment and stock verification on-site or remotely via mobile device.

  • 05

    Corridor Views:

    Hikvision’s mini camera is discreet and features 90-degree rotation mode for vertical-perspective, enabling capture of human activity and limiting wall coverage.

  • 06

    Parking Areas:

    DarkFighter, ultra-low light technology, and multi-sensor imaging cameras cover the entire parking area, producing superior video and images with fewer cameras. This saves on installation costs and maintenance while providing adequate coverage for slip and falls or vandalism.

  • 07

    Trash Compactor/Dumpster Areas:

    Hikvision’s AcuSense and ColorVu technologies deliver full-color, accurate human detection and filter out other causes of motion, helping to detect dumpster diving or employee theft activity.

  • 08

    Warehouse Fulfillment Centers:

    HikCentral mobile applications allow first responders the ability to remotely view video footage via smart devices.

  • 09

    Access on the Go:

    Hikvision provides ease-of-viewing with live video, alarm notifications, and system health check status available on mobile phones or tablets.

Hikvision’s Value and Cost Savings


Hikvision’s value line of cameras, DVRs and NVRs allow retailers to deploy more technology while meeting budget requirements. Providing this level of savings coupled with Hikvision’s less than one percent technology failure rate ensures retailers have access to the finest full-coverage security system


H.265+ video compression technology reduces video bitrate streaming between 60 to 80 percent over the current H.264 industry standard. Leveraging H.265 and H.265+ greatly reduces network bandwidth usage and lowers storage requirements, leading to significant cost savings and better video transmissions over limited bandwidth. This provides a lower infrastructure investment that delivers high quality video.


TurboHD, with resolutions up to 4K, facilitates the move to high definition video by utilizing existing coaxial cable infrastructure, saving time and money. A TurboHD solution can often save up to 30 to 50 percent when compared with a similar IP conversion project.


Unlike traditional central management software platforms that charge expensive annual software maintenance fees for access to the latest versions and feature sets, Hikvision does not charge retailers fees when they use HikCentral to manage multiple store locations. This benefit translates to an annual cost savings of thousands of dollars.


Leveraging the HikCentral software platform to manage multiple store locations can potentially boost profits. The cloud-based point-of-sale integration merges POS data with associated video, providing better visibility into financial transactions. Utilize exception reporting to view trends and identify potentially fraudulent activity.


Robust edge analytics are included in Hikvision cameras to enhance system productivity. These standard analytics coupled with Hikvision’s retail-centric analytics such as queue monitoring, people counting, heat mapping, and POS integrations, ensure efficient operations.

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Helping Small & Large Retailers Maximize profits:

Whether you are responsible for a single retail store or thousands, Hikvision has a suite of solutions to help retailers maximize profits, ensure high quality customer service, and manage safety and security concerns. Enterprise-wide management of your stores from a centralized location is achieved with Hikvision’s central management software system, HikCentral. A fully scalable system, HikCentral provides long-term sustainability and supports cutting-edge analytics such as human and vehicle detection, people counting, behavior detection, facial recognition, and point-of-sale integration. This robust platform meets the needs of budget-conscious retailers.

Proactive health monitoring facilitates continuous system operation and provides alarm notifications and access to key video via mobile phone or tablet.

In addition to centralized management, Hikvision’s wide array of cameras meet many unique retail industry requirements with turret, dome, and bullet models. Specialty cameras such as thermal, multi-imager, fisheye, mini multi-sensor and mini PTZs offer additional options. DarkFighter technology provides clear, color images in extreme low light conditions, capturing parking lot events with poor lighting conditions.

Hikvision’s comprehensive portfolio of security products is aimed at protecting retailer profits.


IMPORTANT! Ce modèle nécessite un logiciel non standard. N'installez pas de logiciel standard (par exemple, v.4.1.xx) sur ce modèle. Cela endommagerait définitivement votre système. Vous devez utiliser le logiciel personnalisé v.4.1.25 à partir de la page du produit iDS-9632NXI-I8/16S

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 

Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.

Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.


Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.





In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”


These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.


The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:


  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.


Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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