Politique sur les distributeurs non autorisés

 

Hikvision USA sells products only through authorized distributors. We value our industry partners and are proud of the relationships we have developed to help expand the use of our innovative technology products and solutions. These authorized distributors have committed to serve as a link in the Hikvision USA value chain by providing excellent pre- and post-sale customer service including full firmware and sales engineering support.
 
Unfortunately, not every distributor advertising Hikvision products has been authorized by Hikvision USA to advertise or sell those products. We warn potential customers against purchasing these “gray market” products from unauthorized distributors. Unauthorized distributors may be selling counterfeit, used, or damaged product. Much of the products sold by unauthorized distributors have been altered with modified firmware. Since this means that it is no longer in original factory condition, Hikvision warranty is void, per company policy. 

We warn potential customers against purchasing from unauthorized distributors. Purchasing through authorized Hikvision USA distributors ensures that you receive the benefits of technical support, project registration, dealer loyalty programs and advance replacement of any camera, recorder, monitor, video server, or software, in addition to Hikvision USA's full warranty. Additionally, products purchased through authorized distribution partners have additional features and capabilities that distinguish the North American offering. 

 

The list of authorized partners can be found here
 
If you have any questions or concerns about the official status of your Hikvision distributor before your purchase, please contact Hikvision USA Customer Service at csr.usa@hikvision.com to confirm their authorized status.
 
Thank you for your continued support of our industry-leading video surveillance products.

ATTENTION! Ce modèle nécessite un firmware non standard. N'INSTALLEZ PAS la version de firmware standard v.4.1.xx; cela endommagerait définitivement votre système. Vous devez utiliser le firmware v.x.x.xx fourni sur la page du produit iDS-9632NXI-I8/16S et iDS-9632NXI-I8/4F.

En téléchargeant et en utilisant des logiciels et autres matériels disponibles sur ce site, vous acceptez d'être lié par les Conditions Générales d'Utilisation de HIKVISION. Si vous n'acceptez pas ces conditions, vous ne pouvez télécharger aucun de ces documents. Si vous êtes d'accord sur votre entreprise, vous déclarez et garantissez que vous avez le pouvoir de lier votre entreprise aux Conditions Générales d'Utilisation . Vous déclarez et garantissez également que vous avez l'âge légal de la majorité dans la juridiction dans laquelle vous résidez (au moins 18 ans dans de nombreux pays).